Questions, answered

Book online, call us or send a WhatsApp message with the service you need and your area. We’ll confirm a time slot by phone or WhatsApp.

We operate 24/7, so you can reach our team any time, day or night. If the repair is urgent, call us to discuss the problem and check the earliest available visit.

We cover Dubai, including Business Bay, Downtown, Dubai Marina, JLT, JVC, Palm Jumeirah, Al Barsha, Arabian Ranches, Dubai Hills and Mirdif.

Contact us to check. Availability depends on your location, the type of work and the technicians available. We confirm the visit time with you before arranging the appointment.

Someone needs to give access and confirm the work with the technician, whether that’s you, a family member, building security or your managing agent.

Clear access to the unit or area, a note of what’s wrong (sounds, timing, error codes if any), and parking or building-entry details if needed.

Yes. Tell us at booking who should be invoiced and who we should coordinate access with, and we’ll handle it from there.

Yes. Once the technician has assessed the job, we agree the price with you before any work begins.

A repair visit may include a call-out or inspection charge. We explain any applicable charge when arranging the visit, and quote separately for the repair before starting.

Some jobs can be discussed using photos and measurements; others need a site survey. We explain whether a survey is needed and any charge before arranging it.

Cash, card and bank transfer. Let us know your preference when you book or when the technician arrives.

Our prices are subject to 5% UAE VAT, which is added to your final invoice.

Payment is due on completion of the work, unless we’ve agreed a different arrangement with you in writing, such as an AMC invoice.

Ask us about the warranty applicable to your job. We confirm the scope, duration and exclusions with your quote or job documentation.

It covers faults in the work we did. It doesn’t cover unrelated pre-existing issues or damage caused after our visit by misuse or other contractors.

Contact us with your invoice or job reference and describe the problem. We’ll review it against the completed work and any applicable warranty terms, then explain the next steps.

Parts we supply and fit carry the manufacturer’s own warranty alongside our workmanship warranty on the fitting itself.

Misuse, tampering, or work carried out on the same item afterwards by someone other than our technicians.

Call or WhatsApp us with your invoice or job reference and a description of the issue, and we’ll arrange a visit.

Under Dubai’s Law No. 26 of 2007, the landlord is responsible for maintenance affecting the property’s use (Article 16), while the tenant handles ordinary day-to-day upkeep (Article 19).

There’s no fixed figure in the law. The common AED 500-style threshold some agents use is a convention written into individual tenancy contracts, not a legal rule.

Yes. Tell us at booking who should receive the invoice, and we’ll liaise directly with the landlord or managing agent if needed.

No. An AMC just pre-arranges and pre-pays for servicing and call-outs; the split of responsibility set out in the law and your tenancy contract still applies.

Follow what your lease says about the split between landlord and tenant. We simply need to know who to invoice when we book the job.

Yes. We provide a service report after every visit that you can forward to your landlord or managing agent.

Scheduled AC servicing plus call-outs for AC, electrical and plumbing faults, with the exact scope set out in your plan.

The annual cost depends on your property, equipment and the coverage you choose. Contact us for a quote that sets out the servicing schedule, repair coverage and exclusions.

Your contract sets out labour, parts and materials coverage. Any separately charged work is quoted for approval before it begins.

Homeowners, landlords, tenants with their landlord’s agreement, and businesses covering offices, retail units or whole buildings.

Yes. Contact us and we’ll adjust your plan and the remaining cost for the rest of the contract year.

We’ll reach out ahead of your renewal date, or you can contact us anytime to renew or review your plan.

For work that needs a building NOC, we’ll tell you what’s required and can liaise with your building management if you give us their contact details.

Most Dubai towers restrict maintenance work, especially noisy work, to hours set by building management. We schedule around whatever your building requires.

If we’re bringing tools or equipment, a visitor parking spot helps. Let us know your building’s parking arrangements when you book.

Yes. Our technicians work across apartments, villas, offices, retail units and buildings.

Yes. Our technicians carry identification and confirm the job details with you on arrival.

Yes. Let us know the security procedure in advance, such as ID checks or visitor passes, so our technician arrives prepared.